Custom Wedding Bobblehead – Groom Carrying Bride Personalized Figurine
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At Customise Now, we take great pride in creating personalised, made-to-order gifts just for you. Because each item is custom-designed to your specifications, we are unable to accept returns or offer refunds for reasons such as change of mind or ordering mistakes.
However, your satisfaction is our top priority — so if there’s a problem with your order, we’re here to help!
✅ What We Can Help With:
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Items that arrive damaged, defective, or with a mistake on our end (e.g., incorrect customisation or missing parts).
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If your order meets these criteria, please contact us within 7 days of receiving it.
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Include your order number, a brief description of the issue, and clear photos of the item(s).
❌ What We Can’t Accept Returns For:
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Spelling or image errors provided by the customer at the time of ordering.
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General dissatisfaction with custom choices (e.g., colours, photos, text) when we’ve produced the item exactly as submitted.
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Normal wear and tear or minor variations due to the handmade/custom nature of our products.
📦 Return Process (If Approved):
If your issue qualifies, we will either:
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Offer a replacement item free of charge, or
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Provide a partial/full refund, depending on the situation.
We may not always require the item to be returned, but if we do, we’ll provide clear instructions.
