Terms & Conditions

Effective Date: 23rd March 2025

Welcome to Customise Now! By accessing or using our website, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. Overview

This website is operated by Customise Now. Throughout the site, the terms “we,” “us,” and “our” refer to Customise Now. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions.

2. Products & Customisation

  • All products on this site are made-to-order and customised based on the information you provide.

  • It is your responsibility to double-check any text, images, or options submitted during your order. We are not responsible for errors submitted by the customer.

  • Due to the nature of customised products, slight variations may occur, especially with color, alignment, or placement.

3. Order Acceptance

  • Once you place an order, you’ll receive an order confirmation email.

  • We reserve the right to cancel or refuse any order for any reason, including incorrect pricing, stock issues, or suspected fraud.

4. Returns & Refunds

Because our products are made just for you, we do not accept returns or exchanges unless the item is defective or there is a mistake on our part.

For full details, please see our Returns Policy.

5. Pricing & Payment

  • All prices are listed in GBP (£) and include applicable taxes.

  • We reserve the right to change pricing at any time without notice.

  • Payment must be made in full before any order is processed.

6. Shipping

  • Delivery times are estimated and may vary due to production time, destination, or unforeseen delays.

  • We are not responsible for delays caused by postal services or customs.

7. Use of Website

You agree not to:

  • Use the site for any unlawful purpose.

  • Upload or submit offensive or harmful content through customisation options.

  • Attempt to gain unauthorized access to our systems or tamper with site functionality.

8. Intellectual Property

All content on this site—including product images, designs, logos, and text—is the property of Customise Now and may not be copied or reused without permission.

9. Liability

We are not liable for:

  • Any indirect, incidental, or consequential damages.

  • Any personal injury or property damage resulting from the use of our products outside of their intended purpose.

10. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Changes will take effect immediately upon being posted on this page.

11. Contact Us

If you have any questions about these Terms, please contact us:

📧 Email: sales@customisenow.com