Custom Golf Couple Bobblehead – Personalised Golfer Duo Figurine
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Returns & Refund Policy
At Customise Now, we take pride in crafting personalised, made-to-order gifts that are unique to you. Because each item is custom-made, we do not accept returns or refunds for change of mind or errors in your order.
Here’s what we can do for you:
1. Damaged, Defective, or Customisation Errors
We’ll gladly repair, replace, or refund your order if:
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The item arrives damaged,
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There’s a manufacturing defect, or
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It doesn’t match your submitted customisation details (e.g., wrong photo or colour).
If this applies to you, please contact us within 60 days of receiving your order with:
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Your order number,
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A description of the issue, and
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Clear photos showing the problem.
We’ll review and respond within 48 hours, with next steps for a refund or replacement.
2. Returns for Non-Personalised Items
We’re happy to accept returns on non-custom products (when applicable), provided they’re unused, in their original packaging, and returned within 60 days of delivery. Please contact our team to arrange the return.
3. Exchanges & Store Credit
Prefer to exchange instead of refund? Let us know—if suitable, we’ll offer an exchange or store credit that you can use on future orders.
Policy Summary Table
| Item Type | Return Period | Conditions |
|---|---|---|
| Personalised (customised) | N/A | No change-of-mind returns; only accept for genuine faults. |
| Damaged or defect | 60 days | Send photos + order number for evaluation. |
| Non-personalised items | 60 days | Must be unused and in original packaging. |
60-Day Return Policy
At Customise Now, we stand behind the quality of our products and our commitment to exceptional craftsmanship. Our 60-Day Return Policy begins from the date of delivery, giving you peace of mind when ordering with us.
Every order goes through strict quality control checks before shipping to ensure it meets our high standards. We encourage customers to review product descriptions and customisation details carefully before placing an order, as personalised items are created uniquely for you.
While we cannot accept returns for change of mind on custom-made items, we will gladly repair, replace, or refund any order with a manufacturing defect, damage in transit, or customisation error, provided you contact us within 60 days of delivery with the necessary details and photographs.
For non-personalised products, unused and in original condition, returns are accepted within the same 60-day window.
