Frequently Asked Questions (FAQs)

Unfortunately, we can’t accept returns for custom-made items unless they arrive damaged or incorrect. Please double-check all personalisation details before ordering.

If we’ve made an error or the item arrives damaged, contact us within 7 days of delivery with your order number and a photo. We’ll fix it or send a replacement.

Some products may include a preview tool. For others, what you submit is what we use. Please review all spelling, images, and choices carefully.

If we haven’t started making your item, we’re happy to help! Please contact us ASAP with your order number and the correction.

Most orders arrive within 4–8 business days after processing. Express shipping is available at checkout if you need it sooner.

Typically 1–4 business days, depending on the product and order volume. Some more detailed items may take longer to prepare.

Yes! You can select express shipping at checkout for faster delivery (rates vary by location).

Absolutely — we ship worldwide! 🌍 Delivery times and fees vary depending on your location and shipping option selected.

Yes! Just enter their address at checkout. We don’t include invoices in the package, so it’s gift-ready.

We don’t offer gift wrapping yet, but our packaging is clean and presentable for gifting.

Some products include the option to add a message. If you'd like to request one, leave it in the order notes at checkout and we’ll do our best to include it.

Yes! We’d love to work with you. Contact us at sales@customisenow.com for bulk pricing, lead times, and personalisation options.